Digital Market Seller Terms and Policies
1. Seller Agreement
- Account Registration: To register as a seller, you must provide accurate information, including your full name, contact details, and valid government-issued identification. Account verification will require submitting these documents for review.
- Eligibility: Sellers must be at least 18 years old and legally authorized to conduct business. You must also comply with the laws applicable to your business.
- Prohibited Items: The sale of counterfeit goods, stolen items, or products that violate intellectual property rights is strictly prohibited. A full list of prohibited items can be found in our Prohibited Items Policy.
2. Product Listings
- Listing Accuracy: All product listings must accurately describe the items for sale, including photos, descriptions, pricing, and stock availability. Misleading information is prohibited and may result in account suspension.
- Intellectual Property: Sellers must ensure that their products and listings do not infringe on any trademarks, copyrights, or patents.
- Quality Standards: All products must meet our quality standards, ensuring they are safe, functional, and as described.
3. Pricing and Payments
- Pricing Policy: Sellers set their own prices but must comply with our pricing guidelines. Prices must be fair and not exploit customers.
- Payment Processing: Payments will be processed through our secure payment gateway. Accepted payment methods include credit/debit cards and digital wallets.
- Fees and Commissions: A 5% commission fee will be deducted from each sale. Additional fees may apply for optional promotional services.
4. Order Fulfillment and Shipping
- Order Processing: Orders must be processed and dispatched within 2 business days. Sellers must keep accurate inventory records to avoid overselling.
- Shipping and Delivery: Sellers are responsible for shipping items promptly. Shipping options, including standard and expedited, must be clearly stated.
- Tracking Information: Sellers must provide tracking numbers to buyers once items are shipped.
5. Returns and Refunds
- Return Policy: Items can be returned within 14 days of delivery if they are defective or not as described. The seller must refund the buyer within 5 business days of receiving the returned item.
- Refund Policy: Full refunds are provided for items that are returned within the specified period and meet the return criteria.
- Restocking Fees: A restocking fee of 10% may apply for items returned for reasons other than defect or error in listing.
6. Customer Service
- Communication: Sellers must respond to customer inquiries within 24 hours. Failure to provide adequate customer service may result in penalties.
- Dispute Resolution: In the event of a dispute, sellers must cooperate with our mediation process to resolve issues amicably.
7. Privacy and Data Security
- Data Collection: We collect necessary data from sellers and customers, including personal information and payment details.
- Data Usage: Collected data is used solely for processing transactions and improving our services. We do not share personal data with third parties without consent.
- Data Protection: We implement industry-standard security measures to protect your data from unauthorized access.
8. Seller Conduct and Responsibilities
- Code of Conduct: Sellers must conduct business ethically and professionally. Abusive behavior, including harassment or discrimination, is not tolerated.
- Prohibited Practices: Practices such as false advertising, manipulation of reviews, and spam are prohibited.
- Account Suspension or Termination: We reserve the right to suspend or terminate accounts that violate our terms or policies.
9. Legal and Liability
- Limitation of Liability: Our platform is not liable for any direct, indirect, incidental, or consequential damages arising from sales transactions.
- Indemnification: Sellers agree to indemnify and hold our platform harmless from any claims, damages, or expenses arising from their actions.
- Jurisdiction and Governing Law: This agreement is governed by the laws of [Jurisdiction]. Any disputes will be resolved in the courts of [Jurisdiction].
10. Document Verification
- Verification Process: As part of our commitment to a secure marketplace, sellers must submit valid identification and business documentation for verification. This may include a government-issued ID, business license, tax registration, and proof of address.
- Document Review: Our team will review the submitted documents within 5 business days. Sellers will be notified of the verification status via email.
- Re-verification: Periodic re-verification may be required to maintain account security and compliance.
11. Amendments and Updates
- Policy Changes: We may update these terms and policies periodically. Sellers will be notified of any significant changes, and continued use of the platform constitutes acceptance of the updated terms.
- Acceptance of Changes: By continuing to use our services, sellers agree to comply with any updated terms and policies.